Wilson Joseph Edward

Public Administration Professional | Client Relations Specialist

Juba, SS.

About

Recent Public Administration graduate from Juba University, equipped with a robust academic foundation and a keen understanding of policy issues and development. Proactive and adaptable, I excel at complex problem-solving and strategic communication, demonstrated through effective client relationship management and negotiation in dynamic environments. Eager to leverage analytical and interpersonal skills to achieve organizational objectives and drive positive impact.

Work

Zain South Sudan

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Sales & Client Relations Specialist

Juba, South Sudan, South Sudan

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Summary

Managed sales and marketing initiatives, focusing on client relationship development and service delivery for a leading telecommunications provider.

Highlights

Cultivated strong relationships with a diverse client base, enhancing customer satisfaction and fostering repeat business within the telecommunications sector.

Provided expert consultation and tailored solutions to clients, effectively addressing inquiries and guiding product selection to meet specific needs.

Delivered exceptional customer service, efficiently resolving issues and ensuring a positive brand experience for all interactions.

Successfully negotiated pricing, quantities, and service specifications for various products, contributing directly to sales targets and client retention.

Education

University of Juba

Juba, South Sudan, South Sudan
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Bachelor's Degree Public Administration Grade:

Nile Model Secondary School

Juba, South Sudan, South Sudan
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Secondary School Education Certificate Secondary Education Grade:

Skills

Problem Solving

Complex Problem Resolution, Analytical Thinking, Strategic Solutions.

Data & Software

Data Analysis, Microsoft Office 365.

Project Management

Project Planning, Coordination, Execution.

Client Relations

Customer Service, Client Communication, Negotiation, Relationship Building.

Communication & Teamwork

Effective Communication, Team Management, Collaboration.

Administrative Support

Office Administration, Operational Efficiency.

Innovation & Design

Innovative Thinking, Creative Design.